Server Support Pricing

Service	Basic	Standard	Premium
Service Availability Monitoring 24x7	Included	Included	Included
Performance Monitoring		Included	Included
On-Site Support	Standard Rate	Standard Rate	Included
Microsoft Patch Management	Included	Included	Included
Event Log Monitoring	Included	Included	Included
Log File Maintenance	Included	Included	Included
Drive Space Monitoring	Included	Included	Included
Printer Setting Management	Included	Included	Included
User Account Administration	Included	Included	Included
File Sharing Permissions Administration	Included	Included	Included
Security Administration	Included	Included	Included
Virus Definition & Prevention	Included	Included	Included
Microsoft Exchange Maintenance & Administration		Included	Included
Backup Monitoring & Administration	Included	Included	Included
Software Upgrades		Included	Included
Major Database/Critical Application		Included	Included
Unlimited Phone Support	Included	Included	Included
Unlimited Remote Control Support	Included	Included	Included
Emergency After Hours Support (5PM to 8PM M-F and Weekends) *2hr Minimum	2x Standard Rate	1½x Standard Rate	Included
SLA COST PER MONTH	$300 Per Server	$400 Per Server	$500Per Server